How long do I have to finish?
Each course is designed to take an average learner one hour to finish. You may begin taking your course immediately after
You have up to 90 days from date of enrollment to complete your programs.
What if I don't finish my course in 90 days?
If you are unable to successfully complete your course within 90 days, contact our customer service team by emailing firstname.lastname@example.org or calling 800-930-9414 extension 1200 and request
an extension. Our support team is available from 9:00 AM to 5:00 PM ET. There is no additional charge for extensions.
Can more people take it with me?
Our programs are designed for individual participants.
Are there quizzes or tests?
Each module has a question and answer review. At the end of the series, you will complete an assessment quiz. The passing
score for a quiz is 80.
Does the quiz cost extra?
There is no additional charge for the quiz.
What happens if I don't pass the quiz?
The passing score for a quiz is 80. If you don't pass the quiz, you get one retake. If you do not pass a retake, please
re-enroll in the program. You may contact our customer service team by emailing email@example.com or calling 800-930-9414 extension 1200 and request
a re-enrollment. Our support team is available from 9:00 AM to 5:00 PM ET. In most cases, there is no additional charge for
What handouts will I receive?
The programs are designed to provide all of the information you require without requiring in additional materials. You can
return to review your courses after you complete a course for up to one year from the time of purchase.
Many of the courses are about fire and building codes. While it is not necessary to have the relevant code book(s) handy
while taking a course, many people find it helpful to have it available for additional reference.
Do I get a Certificate of Completion?
Yes, and you can print it directly from your My Courses page. After completing a course, its Certificate of Completion will
be available under the Certificates tab on your My Courses page.
A list of the courses you've successfully completed appears under the Certificates tab. Click the Open button next to the
course to view your Certificate of Completion. You may save and print the Certificate of Completion.