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Enrollment and Access FAQs

I enrolled. Now how do I get to my courses?
How do I add an access code and enroll into courses?

Completion FAQs

How long do I have to finish?
What if I don't finish my course in 90 days?
Can more people take it with me?
Are there quizzes or tests?
Does the quiz cost extra?
What happens if I don't pass the quiz?
What handouts will I receive?
Do I get a Certificate of Completion?

Technology FAQs

Can I use this on my Mac?
What if I lose my password?

Access Answers

I enrolled. Now how do I get to my courses?

  1. Login using the Login button.
  2. Click My Courses on the menu
  3. Click the Launch Course button next to the course(s)

How do I add an access code and enroll into courses?

  1. Login using the Login button.
  2. Click Account -> Portal Access Code in the main navigational menu
  3. On the Add an Access Code Screen enter the Portal Access Code that you received via email
  4. After you have doubled checked that the code was correctly inputed, Press the Submit button

Enrollment & Completion Answers

How long do I have to finish?
Each course is designed to take an average learner one hour to finish. You may begin taking your course immediately after enrolling.

You have up to 90 days from date of enrollment to complete your programs.

What if I don't finish my course in 90 days?
If you are unable to successfully complete your course within 90 days, contact our customer service team by emailing support@nextknowledge.com or calling 800-930-9414 extension 1200 and request an extension. Our support team is available from 9:00 AM to 5:00 PM ET. There is no additional charge for extensions.


Can more people take it with me?
Our programs are designed for individual participants.


Are there quizzes or tests?
Each module has a question and answer review. At the end of the series, you will complete an assessment quiz. The passing score for a quiz is 80.


Does the quiz cost extra?
There is no additional charge for the quiz.

What happens if I don't pass the quiz?
The passing score for a quiz is 80. If you don't pass the quiz, you get one retake. If you do not pass a retake, please re-enroll in the program. You may contact our customer service team by emailing support@nextknowledge.com or calling 800-930-9414 extension 1200 and request a re-enrollment. Our support team is available from 9:00 AM to 5:00 PM ET. In most cases, there is no additional charge for re-enrollment.


What handouts will I receive?
The programs are designed to provide all of the information you require without requiring in additional materials. You can return to review your courses after you complete a course for up to one year from the time of purchase.

Many of the courses are about fire and building codes. While it is not necessary to have the relevant code book(s) handy while taking a course, many people find it helpful to have it available for additional reference.

Do I get a Certificate of Completion?
Yes, and you can print it directly from your My Courses page. After completing a course, its Certificate of Completion will be available under the Certificates tab on your My Courses page.

A list of the courses you've successfully completed appears under the Certificates tab. Click the Open button next to the course to view your Certificate of Completion. You may save and print the Certificate of Completion.

Technology Answers

Can I use this on my Mac?
We recommend you use Firefox as your web browser, which is available as a free download from here. Our application does not support Safari.

What if I lose my password?
You can easily recover your password. Click the Recover My Password link on Log In form to request your information.

Contact Customer Support:

Please fill in the fields below:

Contact Customer Service at support@academy.jensenhughes.com or 800-930-9414 option 1.

Our regular support hours are 9:00 AM to 5:00 PM, Monday through Friday, except holidays...