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Customer Service/Technical Support

GAPS prides itself in the customer service it provides to its learners. GAPS maintains a toll free number (800-930-9414) for customer service and technical support, as well as an email address (support@nextknowledge.com). Our regular support hours are 9:00 AM to 5:00 PM, Monday through Friday.

Training

Taking your training

Your My Courses page lists the courses you've selected for your training program

Click the "Launch Course" button to begin your training

Launch Course

Use the "Next" and "Back" buttons to move through your course pages

The "Next" and "Back" buttons are located in the lower-left portion of your course

Course Nav

The major sections in your course are listed on the left side of your course

Click on any of the section titles to go to the first page of that section

Course Topics

Quiz is the last section of the course

Once you start the Quiz, you cannot access the course material again

Make sure you're ready to take the Quiz before entering the Quiz section

Quizzes are made up of 10 multiple choice questions

A passing score is 80%

Your Quiz results are automatically displayed when you complete the Quiz

After completing your course, a record is added to your Completed Courses page

View your course history by clicking the Completed button on your My Courses page

Completed Courses

When you've successfully completed your course, a Certificate of Completion is immediately available

View and download your Certificate of Completion by clicking the "My Certificates" button on your My Courses page

Certification of Completion

The Quiz must be completed with a passing score before your Certificate of Completion will be available

If you do not pass your course on the first try, the course title will remain on your Enrolled and Completed pages

Click "Launch Course" to retake the course

Launch Course

You have three chances to successfully complete the course

Contact us at support@nextknowledge.com or 800-930-9414 Option 1, if you need your enrollment extended

Customer service hours are 9:00 AM to 5:00 PM ET, Monday through Friday

Contact Customer Support:

Please fill in the fields below:

Contact Customer Service at support@academy.jensenhughes.com or 800-930-9414 option 1.

Our regular support hours are 9:00 AM to 5:00 PM, Monday through Friday, except holidays...